Transferring a live call to a specific extension's voicemail box from Work for Desktop or a desk phone.
- Work for Desktop
- Desk Phones
Work for Desktop
Accept the call.
Click More Options (three dots).
- Click Transfer.
- Enter the desired extension.
- Hover your cursor to the right of the extension's information, then click the Voicemail icon for the chosen extension.
- The call will be transferred to the desired extension's voicemail after clicking the Voicemail icon.
- Accept the call on your desk phone.
- Press the MORE softkey button until you see xfrVM then select it.
- Enter the desired extension followed by the # key.
- Wait for the IVR to confirm your transfer.
- The call will be transferred to the desired extension's voicemail.