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8x8 Support

Unable to Receive Calls in 8x8 Work for Desktop or Work for Web


When using Work for Desktop or Work for Web, your status is shown as Available, but incoming calls do not ring your extension.

Applies To

  • Work for Desktop
  • Work for Web


In the application, turn DND on and then back off once. Alternatively, try logging out and exiting the application, then restarting it and logging back in. This should properly reset your status and make your extension Available to handle calls.

It is highly recommended you take care to fully log out of Work for Desktop/Work for Web at the end of each day, as it could lead to similar problems the following day.


This is often due to having previously exited or quitting the application at the end of the day while still in Do Not Disturb (DND) status without fully logging out. When you re-enter the application (for example, the next day), your availability status will have reset, but the system will still recognize your extension as in DND.

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