Why are local calls failing in 8x8 Work for Desktop?
To determine why when an extension is dialing a local number, the call is failing with a fast busy signal or Call Failed message in Work for Desktop, or even with no error message.
- Work for Desktop
- Call Failure
- Try dialing it from an offnet (non 8x8) phone network, in order to verify if the dialed number is a valid number.
Check Extension Provisioning
In Account Manager
- Navigate to Home > Phone System > Calling Options and locate the extension.
- Under the Calling Option ensure that the correct Outbound Calling Country is selected.
- Under Outbound Calling Options ensure that the option selected is either Domestic or International.
- If the issue persists under Outbound Calling Options the option selected is either try changing the option Domestic.
- Set International to a different value, save it and then change it to the correct value and save again the setting.
In 8x8 Admin Console
- Navigate to Home > Users > Edit.
- Click Edit for the extension you would like to verify.
- Under External calling permission, check Calling Country to be correct.
- Check that the External calling plan is set either to International or with Domestic.