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8x8 Support

Why is my 8x8 number not receiving SMS or OTP authentication requests ?

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Applies To

  • Work for Desktop
  • SMS

Answer

8x8 SMS is done through local and international numbers. Messages and one-time passwords are sent from providers to authenticate such as banks use shortcodes to send the message.  An 8x8 number will not receive these because short codes are not supported. 

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Please Note: If a number is assigned as an additional number on the User Profile and not as the main/primary DID of the profile, it won't be able to receive text or send text messages.