Error 403 When Logging in on Mobile
Logging into 8x8 services via https://sso.8x8.com or https://login.8x8.com on a mobile device results in the error message Error 403: disallowed_useragent.
- 8x8 Work for Mobile
- 8x8 apps and services
- mobile devices (Android, iOS, FireOS)
Ensure that both:
- A default mobile browser is configured in your device options.
- The browser is NOT a Mozilla Firefox browser.
Popular, supported mobile browser options include:
- Google Chrome
- Microsoft Edge
- Samsung Internet
Please refer to your device's manufacturer or OS instructions for steps on configuring the default browser.