Why does a user extension not follow the Internet Outage call forwarding rule when a user turns off their mobile phone

Question

Why does a user extension not follow the Internet Outage call forwarding rule when a user turns off their mobile phone.

Applies To

• Work for Mobile

Answer

If the user has not logged out of Work for Mobile, the inbound call will still attempt to ring Work for Mobile

If a user is not going to be using Work for Mobile and wants calls to be immediately redirected without ringing first they should consider:

• Logging out of the application
• Setting their status to Do Not Disturb (DND)
• Setting an Always forward rule