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8x8 Support

Handling 8x8 Work for Mobile Calls Over Cellular Service Instead of Data

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Objective

To enable Mobile Assist in order to use Cellular Data (minutes) instead of Mobile Data (WiFi or 3G/4G) if internet coverage is unreliable.

Applies To

  • Work for Mobile
  • Cellular Data
  • Mobile Data

Procedure

Note-Icon.png

If both cellular data and mobile data are active, calls will automatically use cellular data.

iPhone

  1. In Work for Mobile, tap Profile Icon.
  2. Towards the bottom of the next screen, tap Settings.
    IMG_6304.PNG
  3. Under Data and Network Options tap Use Carrier Minutes.
    IMG_6305.PNG
  4. If your mobile number is not already set up in 8x8 Work for Mobile, tap Set to set up your number.
  5. Toggle for Incoming and/or Outgoing calls.
    • When Outgoing calls is toggled On, you'll see an additional option: Ask me before calling. Toggle this option on or off.

Android

  1. In Work for Mobile, tap the Profile Icon.
  2. Towards the bottom of the next screen, tap Settings.
  3. Tap Data and Network Options.
    Screen Shot 2020-11-11 at 9.29.43 AM.png
  4. Tap Use Carrier Minutes.
  5. Toggle for Incoming and/or Outgoing calls.
    • When Outgoing calls is toggled On, you'll see an additional option: Ask me before calling. Toggle this option on or off.

Additional Information

For calls in progress, you can perform a transfer from your Work for Mobile service directly to your cell phone.