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SMS Campaign Registration: How to assign an SMS Campaign to a phone number


This article will show you how to enable SMS and assign your SMS Campaign to a user with a new or existing phone number on your 8x8 Work service.


IMPORTANT: The steps in this article require that you first configure your SMS campaign registration in 8x8 Admin Console.

If you have not already done this, please see the following article for details:

Applies To

  • SMS
  • 8x8 Admin Console

Enable SMS from the Users Page

You can enable a user's SMS functionality from their 8x8 user profile, this only works for newly provisioned users/phones numbers, or numbers that have been completely removed from the SMS page.

Note: For users who previously had SMS enabled but are not assigned to your campaign, please update them under the SMS page.

  1. Log in to 8x8 Admin Console.
  2. In Home, click Users.
  3. Click Edit (pencil icon) to edit the profile of an individual user.
  4. Click SMS enabled numbers on the left-side navigation menu.


Important-Icon.png Important: You may only enable one phone number at a time for a user with one or more numbers assigned to them. If the user has been assigned multiple numbers, and you need to enable a different phone number than the one currently enabled, click to SMS Disabled to enable the preferred number. This will automatically disable SMS for any currently enabled number.
  1. In SMS enabled numbers, click the SMS Disabled switch to enable the desired phone number.
    • The SMS Campaign ID is automatically assigned.
    • This step is available only after SMS Campaign Registration is completed and VERIFIED.
    • Only one number at a time may be enabled for SMS in a user profile.
  2. Click Save to complete your change.


Enable SMS from the SMS Page

This process applies only to users who were previously enabled for SMS but who are not assigned to your registered SMS campaign.

  1. In 8x8 Admin Console > Home > Phone System, click on SMS.
  2. Confirm that both your Brand and Campaign are in VERIFIED status.


  1. Scroll down to Your SMS enabled phone numbers to see a list of 8x8 Work users who currently have SMS enabled on your service.
  2. Individually locate the required user(s), click the three dots clipboard_ebdf376db8b75fddcae2e53d8dcc1fb63.png at the far right, and select Assign to campaign.
    • Assigned (<Campaign ID>) should appear in the Assignment column of the user.
  3. Click Save to update your changes.


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