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8x8 Support

8x8 Contact Center Chats Are Displaying Blank Window

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Symptom

Clicking the 8x8 Contact Center Chat Button launches a blank window.

ChatNowButton.JPG

BlankChatWindow.JPG

Applies To

  • 8x8 Contact Center
  • Contact Center Configuration Manager
  • Chat

Resolution

The most current chat code must be inserted into the site's HTML. 

  1. Log in to Contact Center Configuration Manager.
  2. Click Scripts.
  3. Navigate to the Chat tab.
  4. Click Edit (pencil icon). 
  5. Navigate to the Code tab.
  6. Select the Channel.
  7. Click Generate Code.
    ChatCodeSnippet.JPG
  8. Copy the code snippet. 
  9. Paste the snippet into the site HTML. 

Cause

The chat code on the site is outdated.

Additional Information

The code snippet can be tested by using a third-party HTML editor.