8x8 Contact Center Error for Bria and Salesforce

Symptom

8x8 Contact Center Users with Bria phones and Salesforce integration receive an integration error.

Applies To

• 8x8 Contact Center
• Contact Center Configuration Manager
• 8x8 Contact Center Salesforce integration
• Bria phone

Resolution

1. Log in to Contact Center Configuration Manager.
2. Click Integration.
3. Select the Screen Pop tab.
4. Toggle Target type to Salesforce. 
   
5. Scroll down to the Agents.
6. Click (choose agents).
7. Check Assigned for the desired agents.
8. Click OK.
9. Click Save.

Cause

In Contact Center Configuration Manager, the agent does not have "Assign to Salesforce" selected.