How are 8x8 Work Status and Contact Center Directory Agent Status mapped ?
Applies To
- 8x8 Work
- Contact Center
Answer
Please see below a mapping table between 8x8 Work Status and Contact Center Directory :
VO/8x8 Work | Offline | AWAY | AWAY | AVAILABLE | BUSY | BUSY | BUSY | BUSY | BUSY | BUSY |
Contact Center | Logged Out | LoggedIn | OnBreak | Available | Working Offline | Transaction Offered | Post Processing | Busy | Direct call | On Email |