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How to identify Contact Centre Tenant Name and Cluster

Objective

How to identify Contact Center Tenant Name and Cluster

Applies To

  • Contact Center

Procedure

Login to your Contact Center

Configuration Manager for Contact Center

  • The Tenant Name can be located on the Profile Tab on the Home Page
  • The Tenant Label is not the same as the Tenant Name (It is often configured to be the same but this is not always the case)
  • The Cluster can be located in the URL, in the below example the cluster is eu9

Contact Centre Configuration Manager Cluster and Tenant Name.png

Agent Workspace

  • The Cluster can be located in the URL

Agent Workspace Cluster and Tenant Name.png

 

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