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Identify Contact Center Tenant Name and Cluster

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Objective

Identify your Contact Center Tenant Name and Cluster.

Applies To

  • Contact Center

Procedure

  1. Log in to your 8x8 Application Panel.
  2. Select 8x8 Contact Center.

Configuration Manager for Contact Center

The Tenant Name can be located on the Profile tab on the Home page. The Tenant Label is not the same as the Tenant Name. It is often configured to be the same but this is not always the case. The Cluster can be located in the URL, in the below example the cluster is eu9.

Contact Centre Configuration Manager Cluster and Tenant Name.png

Agent Workspace

The Cluster can be located in the URL.

Agent Workspace Cluster and Tenant Name.png