No status codes or wrap up time available for Contact Center users
8x8 Contact Center users are not able to select wrap up codes or status codes and are taking call after call.
- 8x8 Contact Center
1. Check if the user has any status codes assigned. In the example below, none are applied:
2. Go to Status Codes, select the correct list for the agent group that the users are part of and choose Edit and Assignments.
3. Find the user and enable it:
The users did not have these settings applied.
Related to: https://support.8x8.com/cloud-contact-center/virtual-contact-center/administrators/how-to-add-and-assign-status-codes