Randomize IVR Script Objects

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Question

What are Randomize IVR Script Objects expected to achieve?

Applies To

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Answer

An interaction reaching the randomize script object will have the configured % chance of routing to Path A, else Path B, therefore, it can not be concluded that exactly the configured % will follow Path A.

For example, If it is set to 50% the interaction has a 50% chance of routing to Path A, and 50% to Path B.