Setting the Current Country for Contact Center Users
Set the Current Country setting for 8x8 Contact Center users.
- Contact Center
- Log in to 8x8 Configuration Manager for Contact Center.
- From the menu, select Users.
- To the right of the affected user, select Edit (pencil icon).
- On the General tab, under Current Country, select the appropriate value.
The country setting may have an impact on how a call routes. If users are experiencing issues calling certain numbers within their own country, ensuring this setting is set may resolve the issue.