What is the minimum number of agents I need to effectively use predictive dialing?
Question
What is the minimum number of agents I need to effectively use predictive dialing?
Applies To
- Contact Center
- Predictive Dialing
Answer
The predictive dialing algorithm is most efficient for five+ agents in order to optimize dialing results. While the system can support predictive dialing with as few as just two agents, a customer will not recognize the same efficiency gains.
Additional Information
Contact your 8x8 sales representative if you do not have the predictive dialer enabled for your account.