Why Are Our Pending Callbacks Disappearing From The Queue?
- Pending callbacks in the 8x8 Contact Center Callback Queue are disappearing
- Contact Center
- As a Contact Centre administrator, log in to your Contact Centre application
- Navigate to your Scripts
- Select the Script for where your callbacks are set
- Navigate to the label for Callback and edit the Callback object
- Review the "Cancel callback after" option - this is the duration after which call back request will be cancelled
- Adjust the time as necessary for your requirements
Cancel Callback After period was set to a shorter time period than required.