Adjust the Time Before a Call Goes to Voicemail

Objective

To adjust the amount of time before an inbound call is forced to voicemail.

Applies To

• 8x8 Contact Center
• Contact Center Configuration Manager
• Inbound Phone Queues

Procedure

1. Log in to Contact Center Configuration Manager.
2. Select Queues/Skills, the Queue List is displayed.
3. Select the desire Queue > click the Edit icon [looks like a pencil].
4. Select the Voice Mail tab.
5. Check the box for Enable Voice Mail.
6. Adjust the setting Force voice mail after.
   
7. Optionally, you can add a custom voice mail invitation audio message.
8. Adjust Route Voice Mail to queue to your 8x8 Contact Center voice mail queue.
9. Click Save.

Additional Information

For the required audio message format, see: What is the required audio file format?