Contact Center agent is getting fast busy when attempting to call an internal 8x8 Work user from the 8x8 Agent Console.
- Contact Center Configuration Manager
- 8x8 Agent Console
- 8x8 Work
- Log in to Contact Center Configuration Manager.
- Click Home.
- Click on the Dial Plans Tab.
- Select dial plan: System Dial Plan US North American Number Plan (US NANP) with VOVCC.
- Click Save.
The current dial plan is not set to handle calling internal extension numbers.