Does viewing multiple wallboards register multiple licenses?

Question

If one user views multiple wallboards, will it register as multiple licenses?

Applies To

• 8x8 Contact Center
• Wallboards

Answer

As wallboards are license-based, viewing a wallboard uses a license per session, so multiple licenses will be used if one user is viewing multiple wallboards.

For unlimited analytics viewing that does not consume multiple licenses, you can use dashboards in Contact Center Analytics. Read more in the 8x8 Analytics for Contact Center documentation.