How to Test an 8x8 Contact Center Dial Plan

Objective

How to test if certain numbers will work on an 8x8 Contact Center dial plan.

Applies To

• 8x8 Contact Center
• Contact Center Configuration Manager
• Dial Plan

Procedure

1. Log in to Contact Center Configuration Manager as an administrator.
2. Navigate to Home > Summary > Dial Plans.
3. Click Edit (pencil icon).
4. In Test Number enter the number.
5. Click Test.
6. Once the test has completed, a confirmation banner appears at the top of the page.
   
7. The Test Match column show which string the test matches.