Insufficient Privileges to Perform the Operation Error in 8x8 Contact Center
8x8 Contact Center agent is getting error when attempting to delete a task or case in Contact Center: Insufficient privileges to perform the operation or unable to find delete option
- 8x8 Contact Center
- 8x8 Agent Console
- Contact Center Configuration Manager
Enable the agent/user for Delete in CRM & Tab permissions within their profile from Contact Configuration Manager:
The agent is not enabled with Delete permissions in their profile.