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8x8 Support

Total Entered Calls Doesn't Match Transaction Activity

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Symptom

The total number of entered calls for the same day does not match the Detailed Transaction Activity report.

Applies To

  • 8x8 Contact Center
  • Historical Reports

Resolution

Please be sure to remove non-queued calls and transferred calls. Media transaction report only counts the calls (transactions) that have made it to the queues.

Cause

Detailed Transaction Activity report includes by default non-queued calls and transferred calls.