Queues Are Listed but Transfer Button Is Greyed Out

Symptom

Unable to transfer calls to any 8x8 Contact Center queues, the queues are listed but the "Transfer" button is grayed out.

Applies To

• 8x8 Contact Center
• 8x8 Agent Console
• Contact Center Configuration Manager

Resolution

1. Log in to Contact Center Configuration Manager.
2. Check which agent group the user is assigned to

3. Check if an outbound queue has been setup

4. Click Outbound Phone Codes
5. Click the outbound codes list that the agent group is assigned to
   • This can be checked in the assignments tab
   • If there is no outbound codes list assigned to the group either assign to an existing list or create a new list 

6. Click on the Codes tab
7. For each code select an outbound queue from the list

8. Click Save

Cause

Agents are not configured to use an outbound phone code which have an outbound queue configured