Transaction Codes Are Unavailable for Chat Queue
Symptom
Transaction Codes are not available when ending chat interactions from the Chat Queue.
Applies To
- 8x8 Contact Center
- Contact Center Configuration Manager
- Transaction Codes
Resolution
Assign to Agent Group
Check that the code is enabled on the Agent Group level.
- Log in to Contact Center Configuration Manager.
- Click Agent Groups.
- Click Edit (pencil icon).
- Click Outbound Phone Codes.
- Click Assign.
- Click Save.
Assign to Chat Queue
Check that the code is assigned to the queue.
- Log in to Contact Center Configuration Manager.
- Click Transaction Codes.
- Click Edit (pencil icon).
- Navigate to the Properties tab.
- Check that Active is checked.
- Select the Assignments tab.
- Check the Assign box for the chat queue.
- Click Save.
Cause
The Transaction Code list is not assigned to the chat queue or assigned to the Agent Group.