Transfer into a 8x8 Contact Center Queue
Objective
Transfer into an 8x8 Contact Center Queue.
Applies To
- 8x8 Contact Center
- 8x8 Agent Console
Procedure
- Log in to 8x8 Agent Console.
- While on a call, click Phone > Queue.
- Click Transfer.
Additional Information
Agents can only Blind Transfer a call to a queue within the Agent Console.