8x8 Agent Workspace Created By Me Filter Not Returning Correct Details
On 8x8 Agent Workspace Customer View filter 'Created by Me' not returning the correct details.
- 8x8 Agent Workspace
This is the expected result (Verified in 9.6.0). The customer is listed as 'Created by Me' only if there is a created 'case' assigned to that customer and case should be open or in-progress to return the result.