Can agents transfer 8x8 Contact Center chat interactions to another agent?
Can agents transfer chat interactions to another agent in 8x8 Contact Center?
- 8x8 Contact Center
- 8x8 Agent Workspace
No. It is not possible for agents to transfer a chat interaction to another agent, but they can transfer a chat interaction to a queue.
For more information on transferring chats to queues, see How to Transfer Chat Interactions to a Different Queue.