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Can agents transfer 8x8 Contact Center chat interactions to another agent?


Can agents transfer chat interactions to another agent in 8x8 Contact Center?

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Workspace


No. It is not possible for agents to transfer a chat interaction to another agent, but they can transfer a chat interaction to a queue.

Additional Information

For more information on transferring chats to queues, see How to Transfer Chat Interactions to a Different Queue.


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