Do 8x8 Work services (Ring Group, Call Queue, Auto Attendant) show in Agent Workspace Contacts?
- Agent Workspace
- Contacts (not Directory)
- We don't currently show 8x8 Work services (Ring Group, Call Queue, Auto Attendant) in Contacts in Agent Workspace by design.
- We hope to add this in the future.
- These can be accessed in the Directory on the right in both Agent Workspace and Agent Console
- The directory can not be accessed in Agent Workspace via CRM integrations