How to Get Transaction ID's in 8x8 Workspace
This guide details how to find the Transaction ID's in 8x8 Workspace.
- 8x8 Workspace
- Transaction ID's
- During and after a call you will be presented with the below information in 8x8 Workspace.
- The Transaction ID will be located at the bottom.
Transaction IDs are used to track down details pertaining to a transaction (Calls, Email, Voicemail, Chat etc) within the 8x8 Contact Center platform.
Transaction IDs are streaming details on the Agent User Interface during a transaction that is available during the following:
- When the transaction is being offered to the agent.
- When the agent is processing that transaction and all the way till the end of post-processing after which it will disappear from the Agent User Interface and can be reviewed from reports that are available to supervisors.