How to Transfer a Call to Another Queue in 8x8 Agent Contact Center

Objective

How to transfer a call to another queue in 8x8 Contact Center.

Applies To

• 8x8 Agent Console
• Call Transfer

Procedure

8x8 Contact Center allows agents to transfer an active call to another phone queue. Before transferring an active call to another queue, the agent handling the call should check the status of the destination queue and then transfer. 

To transfer an active phone interaction to a different queue:

1. Announce to the current caller that you are going to transfer them to another department.
2. Go to Queues tab
3. You can transfer a call only to Queue which are highlighted 
4. Select a Queue and do a Right-click to transfer a call