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8x8 Support

Bria 5 Icon Shows Grey X Presence Status Appear Offline


Agent is using Bria 5 for their Workplace Phone. The Bria 5 window displays an icon with a grey X and the words: "Presence Status Appear offline".


Applies To

  • 8x8 Contact Center
  • Bria 5


This is related to Bria 5 messaging. Although an optional feature, you can turn this on by following the below steps.

  1. Select Softphone > Account Settings.
  2. Double-check the active account.
  3. On the Account tab, check the box IM/Presence.
  4. Click OK.


This icon is for the Bria 5 messaging feature, it is not used for 8x8 Contact Center, and the grey X is indicating the agent is not available for Bria 5 messaging.

It does not impact the ability of the agent to receive or make calls through Contact Center


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