404 Error Message Is Displayed in Bria
If 8x8 Contact Center agents experience a "404 Not Found” error message in Bria, you must ensure the username is valid. Learn more here.
Symptom
8x8 Contact Center agents are experiencing the following error message in Bria: "404 Not Found".
Applies To
- 8x8 Contact Center
- Bria
- Windows
- MAC
Resolution
- Make sure the username is valid.
- Check the telephone number and try again.
Cause
Error "404 Not Found" indicates that the server had definite information that the user does not exist in the specified domain.
Additional Information
For more information, see CounterPath's 404 Troubleshooting article.