Callbacks offered to 8x8 Contact Center agents do not ring the agent's workplace phone. For example, when a Callback is offered to an agent, the 8x8 Agent Console displays the Start button but does not ring the Agent's workplace phone.
- 8x8 Contact Center
- Outbound Phone Queue
This is a system limitation within 8x8 Contact Center. A possible workaround is to turn on Interaction Sound.
- Log in to the Agent console.
- Select Menu > Profile.
- In the Personalization section, set a sound for the Interaction Sound.
- Click Save.
This is a limitation of the callback feature.