On Hold Music Is Inaudible in 8x8 Contact Center
Callers are unable to hear on-hold music in 8x8 Contact Center.
- 8x8 Contact Center
- On-hold Music
Agents will need to put the caller on-hold from the 8x8 Agent Console.
If the agent is using Bria, they should not use the Bria application to put the caller on-hold.