Change Agent’s Chat Window Name

Objective

To change an agent’s name displayed in the chat window.

Applies To

• 8x8 Contact Center
• 8x8 Agent Workspace
• Configuration Manager for Contact Center

Answer

The agent’s name that is displayed in the end-customers chat window is controlled by the agent’s Display Name in Configuration Manager for Contact Center.

1. Log in to the Contact Center Configuration Manager.
2. In the left panel, select Agents or Users.
3. Double click the agent’s name, User > Edit User > General options.
4. Edit the Display Name as desired.
   • If Display Name is blank, then by default Agent is displayed instead of the agent’s name.
5. Click Save.
6. Have the agent log out and back in.