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8x8 Support

Change Agent’s Chat Window Name

To change an agent’s name displayed in the chat window, log into Configuration Manager, then select Agents or Users from the left panel. Learn more.


To change an agent’s name displayed in the chat window.

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Console
  • Contact Center Configuration Manager


The agent’s name that is displayed in the end-customers chat window is controlled by the agent’s Display Name in Contact Center Configuration Manager.

  1. Log in to the Contact Center Configuration Manager.
  2. In the left panel, select Agents or Users.
  3. Double click the agent’s name, User Edit UserGeneral options.
  4. Edit the Display Name as desired.
    • If Display Name is blank, then by default Agent is displayed instead of the agent’s name.
  5. Click Save.
  6. Have the agent log out and back in.


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