Does the forget password become disabled if the account is locked?

Question 

Does the forget password become disabled if the Agent account is locked?

Applies To

• 8x8 Agent Console

Answer

• Once the Agent account is locked, they have to wait for the lockout period to pass then the forget password link will generate the email
• An administrator can also unlock a user account to give immediate access to the locked-out user. This prevents the user from being idle during an accidental lockout.