How to Access the 8x8 Contact Center Agent Dial Pad

Objective

How to access and use the Dial Pad in 8x8 Agent Workspace.

Applies To

• 8x8 Contact Center
• 8x8 Agent Workspace
• Dial Pad

Procedure

During an active call session, you can use the keyboard or the Dial Pad for digit tone dialing.

When an agent accepts a phone call, the Options menu gets activated in the Control Panel which includes the Dial Pad feature.

1. While on a call, click on the dial pad button.
   
2. Enter the numbers on your keyboard or by manually pressing the numbers on screen.