Contact Center agents who sign in directly to their VCC tenant (i.e., not at https://sso.8x8.com) are unable to log in to Agent Console and encounter the error: Your user name must contain your tenant name.
- Contact Center 9.13
The tenant URL needs to be adjusted to include the & (ampersand) character.
- In the URL, locate the ? character right before the word tenant.
- Replace the question mark with &.
Example of correctly formatted URL (change highlighted):
Note this is a test tenant and should only be followed for formatting.
The tenant URL contains an? character when it should be an & character.
Incorrect URL format:
Correct URL format: