Single Sign-On Failed Error Shows When Trying to Login to 8x8 Agent Console

Question 

Why do I keep getting error " The single sign on failed. If problem persists, please contact your administrator for further assistance" when I try to log in to 8x8 Agent Console?

Applies To

• 8x8 Contact Center
• 8x8 Agent Console

Answer

As a common practice, when Superuser accounts are created during the implementation process, they are not granted access to 8x8 Agent Console. They will see the Agent tab in their SSO login, but the error below will show up.

If Superusers wish to have access to the Agent Console, a 2nd user needs to be created and configured as Agent and Supervisor. 

Additional Information

The error above might show up for various other reasons. If the scenario above does not apply to your situation, please open a support ticket and escalate further.