How to Turn off Call Monitoring Option for Supervisors
To turn off Call Monitoring for Supervisors who have been monitoring agents.
- 8x8 Contact Center
- Agent interface
- Call Monitoring
Turn off the agent monitoring for that agent.
- Log in to 8x8 Agent Console interface as a supervisor agent.
- Select Menu > Monitoring.
- Select Agent Management tab > Monitor sub-tab.
- In the Action column to the right of the agent's name, click on the Action icon (looks like an eye).
- The Quality Monitoring dialog opens.
- Click Finish Monitoring.