Contact Center Campaign
- Campaign Manager Internal Issue Error caused by a CRM field name with over 26 characters
- Campaign Manager Internal Issue Error caused by an outbound setup CRM object being enabled for a field that does not exist
- Can I add records to a running campaign?
- Can I configure different CLI's on the same campaign?
- Can I tune my campaign configuration?
- Can my same group of agents receive inbound calls and outbound calls?
- How can I know who's causing the high abandon rate on my campaign?
- How can I start/stop a campaign?
- How do I know about calls that were dialed and never made it to an agent ?
- How does a Schedule Call Back work ?
- How does the dialer address marketing call compliance in each of the selling regions ?
- How many phones numbers can I add to a record?
- How to enable autodial campaign calls after preview ?
- How to use the DNC filtering in Contact Center ?