How can I start/stop a campaign?

Applies To

• Contact Center

Answer

You can do this in multiple ways:

1. As an Admin you can control campaigns via Configuration Manager
2. As a Supervisor, you control campaigns via Monitoring on Agent Workspace
3. As an API user, you can control campaigns via Dynamic Campaign API
4. As an Admin you can configure the campaign with a Start Date and Time and an End Date and Time

Although not technically "Starting/Stopping" you can also set the Daily Call Start & End Time to follow a Schedule which will limit the periods that the campaign is actively making calls while running.