Skip to main content

 

 
8x8 Support

What type of reports are there for Campaigns?

Question

What type of reports are there for Campaigns in 8x8 Contact Center?

Applies To

  • 8x8 Contact Center

Answer

All campaigns utilize an outbound queue and agents so you can also use the usual queue/agents real-time/historical reports.

8x8 has three campaign-specific reports.

Campaign Details is a high-level view of all campaigns.

clipboard_ee99f011b94eea9338ff44941ffeecef2.png

Campaign Record Details is a detailed view (per campaign) that looks at all customers dialed.

clipboard_e21913e8b044aaa483a632ae837f91ea8.png

Campaign Transaction Details the last report will show all calls made to all customers.

clipboard_e7c76e01fc8cec1050ddd2fd9e8343e7a.png