Skip to main content

 

 
8x8 Support

Gathering Console and Network Logs (HAR File) from the 8x8 Contact Centre for Salesforce Interface in Chrome

  1. Last updated
  2. Save as PDF

Objective

Gathering Console and Network Logs (HAR File) from the Contact Centre for Salesforce Interface in Chrome.

Applies To

  • Contact Center
  • 8x8 Contact Centre for Salesforce Integration
  • Salesforce Classic
  • Google Chrome

Procedure

  1. Open Chrome.
  2. If using Incognito ensure that you un-select block third-party cookies.
  3. Log in to Salesforce and the integration communication panel.
  4. Click on the 8x8 communication panel and press F12 to open the Chrome developer console.
    8x8 Contact Centre for Salesforce.png
  5. On the Network tab, check the Preserve log option.
    chrome network preserve log.png
  6. On the Console tab, check the Preserve Log option.
    chroem console preserve log.png
  7. Replicate the issue.
  8. In the Chrome developer console Network tab, right-click on any entry in the Name column and select Save all as HAR with content.
  9. Save the HAR file.
    chrome Save Network Log HAR.png
  10. In the Chrome developer console Console tab, right-click anywhere in the pane and select Save as.
  11. Save the LOG file.
    chrome Save Console Logs.png

Additional Information 

Screenshots or a screen recording of the issue are often useful if possible.

For call related issues please also include details of the call you have captured when submitting the logs to 8x8 support.

Details to Include
Date:
Time: ##:## (Time Zone)
Source Number:
Destination Number:
CC Transaction ID:
Fault Description: