Skip to main content
8x8 Support

Unable to login to the Contact Center AGUI through Netsuite application panel


User is presented an error stating that the username must contain the tenant id.

Applies To

  • Virtual Contact Center 
  • NetSuite Integration


  1. In the Application Panel click the Configuration (gear) button in the top right.
  2. Click on Advanced
  3. Note down any existing configuration here
  4. Click on Reset
  5. Re-enter the configuration information saved in step 3.


Panel has cached a previous login.

Additional Information