8x8 Contact Center Dynamic Campaign API Configuration

Configure the Outbound Setup

1. Log in to Contact Center Configuration Manager as an admin.
2. Go to Outbound Setup.
3. Click CRM Objects.
4. Click + Object.
5. To the right of Object, click +.
   

Configure the Campaign

1. In Contact Center Configuration Manager, go to Campaigns.
2. Click + Campaign.
   
3. Complete the required fields.
4. Check the boxes next to This campaign is enabled and Dynamic Campaign.
   
5. Click Save.
6. Go to Campaigns > Filter.
   
7. Here you can create a filter. In this example, we filtered for the customer where voice equals 111111111111.
8. Click Test and check the result.
9. Save and return to campaign list.
10. The campaign is now ready.
    

Configure Postman to Send Requests

Click here for further, detailed, documentation on this configuration.

Configure the Requests

1. Go to Integration > API Token and get the API token.
   
2. Select the first request: PATCH-Campaign QA8.
3. On the Authorization tab, edit your tenant and token.
   
4. Edit the URL to include the campaign ID.
   
5. Check the body.
   
6. Send the request.
   
7. The campaign should be running.
   
8. Repeat the steps to configure all other requests.