Statistics Reporting API Error 401 Unauthorized
Symptom
Contact Center Statistics Reporting API responds with Error 401 Unauthorized
Applies To
- Contact Center
- Statistics Reporting API
- Real Time Statistics Reporting API
Resolution
This should be tested using Postman or CURL.
- Check that the request URL is correct for your tenants cluster
- Check the URL when logged in to Contact Center Configuration Manager for Contact Center or Agent Console
- If there is a letter after the cluster in the URL it should be omitted,
- For example if your URL is https://vcc-eu9b.8x8.com, use https://vcc-eu9.8x8.com for the API Request
- Check that basic auth detail are correct;
- These can be found in Contact Center Configuration Manager for Contact Center, Integration, API Token
- Clicking New Token will update the API token
- There is no confirmation prompt
- If you update the token all integrations using this API token will also need to be updated to match
- There is not an undo option to this action
