Why does the Quality Management and Speech Analytics API return 400 Bad Request when requesting over 10,000 records?

Question

Why does the Quality Management and Speech Analytics API return 400 Bad Request when requesting over 10,000 records?

For example, GET request:

https://api.8x8.com/qm/uk/v1/interactions?size=100&page=101

Response Body:

Something went wrong. Can't execute request for the given criteria.

Applies To

• Quality Management and Speech Analytics API

Answer

The Quality Management and Speech Analytics API has a limitation where the response is limited to 10,000 records.

Additional Information

For more information, see the Interactions Collection section of the Developer documentation. For information on obtaining a count of the records, see Interactions Count.