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Unable to Make Outbound Calls in 8x8 Contact Center


Agents are unable to make outbound calls in 8x8 Contact Center.

Applies To

  • 8x8 Contact Center 
  • Contact Center Configuration Manager 
  • Outbound Calls


Check Outbound Codes

  1. Log in to Contact Center Configuration Manager.
  2. Click Outbound Phone Codes
  3. Under Active check the box for the code that needs to be active. 
  4. Click Save


This can happen if a phone number has been recently removed or deleted from the 8x8 account.

Additional Information

Try clearing browser cache and cookies, and if the issue persists, please create a case with 8x8 Technical Support.


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